As you reach Renai Medicity

You will be welcomed at the main lobby by a member of our staff who will explain the processes and directions to you.

Paperwork

A few information would be collected at the reception itself and a Renai ID card will be provided to you. Please provide the name, address and a contact number of the person you would like to be contacted in an emergency. For some procedures, including operations, you will be asked to sign a consent form. A copy of this form will be given to you.

Where to eat

Renai Medicity has snack bars, restaurants and coffee shops at various levels of the building in addition to the room service that is available. Outside food is not allowed inside the hospital.

Infection prevention and control

Renai Medicity follows a strict infection control system in the hospital. Cleanliness is important in minimising the spread of infection. You can help prevent the spread of infections by keeping the space around you tidy and uncluttered so that cleaning staff can access all the surfaces easily. If you are concerned about cleanliness in the hospital or if you spot any dirt or dust, let the staff know about it.

Hand hygiene

Hand washing is easy to do and it’s one of the most effective ways to prevent the spread of many types of infection. When you are in the hospital, make sure you wash your hands with soap after going to the toilet, before and after eating, and at regular intervals. Waterless hand sanitisers have been made available next to your bed.

If you notice that a staff member may not have washed or put alcohol gel on their hands, challenge them they are happy to be reminded

Translation services

If you have difficulty speaking or understanding local language or English, we may be able to provide an interpreter. Please intimate the reception as early as possible so that we could make arrangements. Additional charges may apply.

Your Visitors

We welcome visitors and realise that they are integral to your recovery. Adherence to our visiting policies will assist us in doing the best job we can to help our patient’s speedy recovery.

Visitors should also clean their hands as they arrive to avoid bringing in infections. Please do not visit your friend or relative if you have an infection such as a cough, cold, flu, diarrhoea or vomiting.

Smoking/Alcohol

Renai Medicity does not permit smoking at all within our compounds. All rooms, bathrooms and public areas have been fitted with smoke detectors. Consumption of alcohol in the hospital campus is also prohibited strictly.

Staff

All staff members of Renai Medicity will wear an identity badge with their name and role. They would also be on their respective uniforms.

Religion or belief

If you need somewhere to go to worship or a quiet place to be alone, we have designated areas. These are not only for those who have religious faith, but for anyone who needs some time to themselves.

Comfort, Luxury & Safety

All rooms, wards and most of the public areas have televisions. Newspapers and magazines may be found in the reception and floor lobbies. We have ensured running cold and hot water in your rooms. All the rooms and wards have televisions with satellite channels. Hospital also has ATM counter located in the lobby level. You can contact our staff for wheelchairs. For lactating women, a separate breastfeeding room has been provided. Any lost and found item may be claimed from the security department. Financial Commitment

All payments must be settled prior to your discharge or as and when requested by the hospital. Details of insurance coverage need to be provided at the insurance desk upon arrival.